Heat pump repair in Phoenix
One unit cools your summer and heats your winter. When it slips in either season, we find the fault and quote the fix first.
How a heat pump repair goes
A heat pump has parts a plain AC doesn't, like a valve that flips it from cooling to heating. We check those parts, in this order.
We start at the thermostat
A heat pump thermostat has more settings than most, including emergency heat. We make sure it's asking for the right thing before we open the unit.
We check the outdoor unit
We look at the coil, the fan and the defrost controls. Ice that won't clear or a fan that stops at the wrong time points us to the fault.
We test the reversing valve
This valve is what turns the cooling into heating. If it sticks, the unit blows cool air in heat mode, or warm air in summer.
We check refrigerant and backup heat
Low refrigerant hurts a heat pump in both seasons. We also test the backup heat strips, since they can quietly run up the power bill when the heat pump isn't doing its job.
You get the price, then we fix it
Once you say yes, we make the repair and run the unit in heat and cool mode. You know it works both ways before we leave.
Signs your heat pump needs help
Some of what a heat pump does looks odd but is normal. These signs are not.
Cool air in heat mode
A few minutes of cool air and a little steam from the outdoor unit is a normal defrost. If the air stays cool, something is wrong.
Ice that stays on the outdoor unit
A light frost on a cold morning should clear on its own. A coil that stays iced up can't move heat into the house.
Emergency heat runs all the time
Backup heat is there for a short boost. If it's on for hours, the heat pump isn't keeping up and your bill will show it.
It won't switch between heat and cool
A stuck reversing valve or a control fault can leave the unit stuck in one mode. It's a repair, not a reason to replace.
It never shuts off
A heat pump runs longer than a furnace, but it should still rest. Nonstop running can mean low refrigerant or a dirty coil.
A big jump in the winter bill
If the bill climbs in a mild month, the backup heat may be doing the work. We'll find out why.
What every heat pump repair includes
- Heat mode and cool mode both tested
- The reversing valve and defrost controls checked
- Backup heat strips checked
- Refrigerant level checked
How the price works
We find the fault before we price anything. The quote you get is what you pay, with no hidden fees.
If your heat pump is near the end and the repair would cost a lot, we'll tell you straight. We can price a new one next to the fix so you can compare.
Questions about Heat Pump Repair
If it lasts a few minutes, it's likely a defrost cycle, which is normal. If it lasts longer, the reversing valve, the refrigerant or the controls may be the cause. We check all three.
In summer, they work the same way. A heat pump also runs in reverse in winter, pulling heat from the outdoor air into your house. That's why it needs a check in both seasons.
It turns on the backup heat strips and skips the heat pump. It's for when the heat pump has failed. Running it all winter costs a lot more.
Yes. A modern heat pump keeps a house cool on the hottest days. Our mild winters are where it saves you the most.
Twice a year is best here, once before summer and once before winter. It runs in both seasons, so it builds up wear faster than an AC alone.
Yes. A mini split is a heat pump too, so it heats as well as cools. We repair and service them.
Yes. We repair any make and model. We find the fault and give you the price before any work starts.
Not always. Many faults, like a stuck valve or a bad sensor, are fixable. If the unit is old and the repair is big, we'll price both options and let you choose.
Other services
Tell us what’s going on
Send us the details, we call you back to set a time, and you get the price before any work starts.
Monday to Friday, 7 AM to 7 PM
Saturday and Sunday, 7 AM to 12 PM